Shipping policy
Shipping Policy
At Sparq Gear, we work with trusted global fulfillment partners to get your order to you as efficiently as possible. Please read below for full details on processing, shipping times, and costs.
Order Processing Time
All orders are processed within 1–4 business days (excluding weekends and public holidays) after payment confirmation. You will receive a confirmation email once your order has been placed, and a separate shipping confirmation email with tracking information once your order ships.
During high-demand periods (sales, holidays, promotions), processing may take slightly longer. We appreciate your patience.
Shipping Times
Because we partner with international suppliers to bring you the best products at the best prices, shipping times vary by destination:
Australia: 7-21 business days
Rest of World: 7-21 business days
Please note these are estimates, not guarantees. Delivery times can be affected by customs processing, local courier delays, weather, or high shipping volume during peak seasons.
Shipping Costs
Shipping rates are calculated at checkout based on your order size and destination. We occasionally run free shipping promotions — any applicable offer will be automatically applied at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 2–5 business days for tracking information to update once generated, as it can take time for carriers to scan the package into their system.
If your tracking shows no movement for an extended period, please contact us at support@sparqgear.store and we'll look into it on your behalf.
Customs, Duties & Taxes
For international orders, your order may be subject to import duties, taxes, or customs fees imposed by your local government. These charges are not included in your order total and are the responsibility of the customer. Customs policies vary widely by country, so we recommend checking with your local customs office if you're unsure what to expect.
Incorrect Shipping Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately at support@sparqgear.store — we'll do our best to update it before the order ships, but cannot guarantee changes once an order has entered processing.
Lost, Damaged, or Stolen Packages
Sparq Gear is not liable for packages that are lost, stolen, or damaged in transit once marked as delivered by the carrier. However, if this happens to you, please reach out to us at support@sparqgear.store — we're happy to help investigate with the carrier and find the best resolution.
Split Shipments
If you order multiple items, they may arrive in separate packages and at different times, as items can ship from different fulfillment locations. This does not mean your order has been split incorrectly — you'll receive tracking information for each shipment.
Order Cancellations & Changes
Because orders are processed quickly to ensure fast dispatch, we can only accommodate cancellations or changes within a short window after your order is placed. Please contact us as soon as possible at support@sparqgear.store if you need to make a change — once an order has shipped, we're unable to cancel or modify it.
Questions?
If you have any questions about your order or our shipping process, reach out to us anytime at support@sparqgear.store. We're here to help!
Sparq Gear reserves the right to update this Shipping Policy at any time. Any changes will be posted on this page.